1. What Information Do We Collect?

When you make a purchase from our store, we collect the personal information you provide to complete the transaction. This may include your name, billing and shipping address, email address, and payment details.

When you browse our website, we automatically receive certain technical information such as your IP address, browser type, and operating system. This helps us understand how visitors use our site and improve your experience.

If you choose to subscribe to our marketing, we may send you emails or SMS messages about new products, promotions, and updates.

2. How Do You Give Consent?

By providing personal information to complete a transaction—such as placing an order, verifying payment, arranging shipping, or requesting a return—you consent to our collection and use of that information for that specific purpose.

If we request your details for marketing or other secondary purposes, we will either ask for your direct consent or provide you with the option to decline.

How Can You Withdraw Consent?

You may withdraw your consent at any time by contacting us at info@crystaltearsclo.com or by sending us a direct message on Instagram @crystaltearsclo. This includes withdrawing consent for marketing communications or data usage.

3. When Do We Disclose Information?

We may share your personal information if required by law or if you violate our Terms of Service.

4. Our Store Platform (Shopify)

Our store operates through Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

Your data is stored through Shopify’s secure data storage systems and databases, protected behind a firewall.

Payment Information

If you use a direct payment gateway, Shopify encrypts your credit card data in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Payment transaction data is stored only as long as necessary to complete your purchase and is deleted afterward.

All payment gateways comply with PCI-DSS standards, which are managed by the PCI Security Standards Council (including Visa, Mastercard, American Express, and Discover).

For more details, you may review Shopify’s Terms of Service and Privacy Policy on their official website.

5. Third-Party Services

We work with selected third-party providers to operate our store and process transactions. These providers will only collect, use, and disclose your information to the extent necessary to perform their services.

Some providers—such as payment processors—have their own privacy policies governing how they handle your information. We encourage you to review their policies for further clarity.

Please note that some third-party providers may operate in different jurisdictions. If your transaction is processed through a provider located in another country, your information may be subject to that country’s laws.

Once you leave our website or are redirected to a third-party platform, our Privacy Policy and Terms of Service no longer apply.

External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies.

Google Analytics

We use Google Analytics to understand website traffic and user behavior, such as page views and visit frequency. This helps us improve our store experience.

6. How Do We Protect Your Information?

We implement reasonable safeguards and follow industry best practices to protect your personal data from being lost, misused, accessed, altered, or disclosed improperly.

If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. While no method of online transmission or storage is completely secure, we adhere to PCI-DSS requirements and recognized industry standards.

7. What Cookies Do We Use?

Our website uses cookies to enhance functionality and improve your experience. Cookies may store session data, track visits, remember cart contents, and assist with analytics.

Examples include:

• Session cookies that store temporary browsing information
• Cookies that track visit counts
• Cart cookies that remember selected items
• Security-related session tokens
• Google-related cookies that track visit behavior

You may choose to disable cookies through your browser settings.

8. Age Requirements

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on our website.

If significant updates are made, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.

If Crystal Tears is acquired or merged with another company, your information may be transferred to the new owners so that services may continue uninterrupted.

10. Email & SMS Marketing Consent

By submitting your email address or phone number through our sign-up forms, you agree to receive marketing communications from Crystal Tears, including promotional emails, text messages, and updates.

You may opt out at any time by contacting info@crystaltearsclo.com or messaging us via social media.

11. Currency Conversion & IP Processing

By using our website, you agree that third parties may process your IP address to determine your location for currency conversion purposes. The selected currency may be stored in a temporary session cookie so pricing remains consistent while you browse. This cookie is automatically removed when you close your browser.

12. How Can You Contact Us About Your Data?

If you would like to access, correct, update, or delete any personal information we hold about you, file a complaint, or request further information, please contact our Privacy Compliance team at:

info@crystaltearsclo.com
or via Instagram DM at @crystaltearsclo.