OVERVIEW

This website is operated by Crystal Tears. Throughout the site, the terms “we,” “us,” and “our” refer to Crystal Tears. Crystal Tears provides this website (including all information, tools, and services available from this site) to you, conditioned on your acceptance of these Terms of Service, along with any related policies and notices posted here.

By visiting our site and/or purchasing from us, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available by link. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and content contributors.

Please review these Terms before using our website. If you do not agree to all Terms, you may not access the website or use any part of the Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be subject to these Terms. We may update these Terms at any time by posting changes on this page. It is your responsibility to check for updates. Continued use of the website after changes are posted means you accept those changes.

Our store is hosted on Shopify Inc., which provides the ecommerce platform enabling us to sell products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority and you have given permission for any minor dependents to use this site.

You may not use our products or Service for any illegal or unauthorized purpose, and you may not violate any applicable laws when using the Service (including intellectual property laws).

You must not transmit malware, viruses, worms, or any destructive code.

Any violation of these Terms may result in immediate termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We may refuse service to anyone, for any reason, at any time.

You understand that content you submit (excluding payment information) may be transferred over various networks and may be modified to meet technical requirements. Payment information is encrypted during transmission.

You agree not to copy, reproduce, sell, resell, or exploit any portion of the Service, access to the Service, or any contact provided through the site without our written permission.

Section titles are provided for convenience and do not affect interpretation.

SECTION 3 — INFORMATION ON THIS SITE

We do our best to present accurate information, but we do not guarantee that all content on the site is complete, current, or error-free. Content is provided for general information and should not be relied on as the sole basis for decisions without verifying from additional sources.

We may update site content at any time, but we are not obligated to update every piece of information. You are responsible for monitoring changes.

SECTION 4 — SERVICE AND PRICING CHANGES

Prices may change without notice.

We may update, suspend, or discontinue any part of the Service at any time without notice.

We are not liable to you or any third party for price changes, modifications, suspension, or discontinuation of the Service.

SECTION 5 — PRODUCTS AND AVAILABILITY

Some products may be available exclusively online and may be limited in quantity. Returns and exchanges are handled according to our Returns Policy.

We aim to display product colors and images as accurately as possible, but we cannot guarantee your screen will reflect colors perfectly.

We may limit sales by person, region, or jurisdiction, and may limit quantities per order. Product details and pricing may change at any time. We may discontinue products at any time.

We do not guarantee that products, services, or information will meet your expectations, or that Service errors will always be corrected.

SECTION 6 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel quantities per person, household, payment method, or address. If we modify or cancel an order, we may attempt to contact you using the email, phone number, or billing address provided at checkout.

You agree to provide current, accurate purchase and account information and to update your details (including email and payment information) so we can complete transactions and contact you when needed.

For more details, please review our Returns Policy.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools we do not control. These tools are provided “as is” and “as available.” We do not guarantee or endorse them and are not responsible for issues arising from their use.

Use of optional tools is at your own risk, and you should review the terms provided by the third party.

SECTION 8 — THIRD-PARTY LINKS

Some content, products, or services may include third-party materials.

Third-party links may take you to websites not affiliated with us. We are not responsible for their content, accuracy, or practices, and we are not liable for damages connected to third-party purchases or use.

Please review third-party policies before engaging in transactions with them.

SECTION 9 — USER SUBMISSIONS AND FEEDBACK

If you send ideas, suggestions, content, or materials (collectively “Submissions”), you agree that we may use them without restriction, including editing, publishing, distributing, and translating, without compensation.

We are not obligated to keep Submissions confidential, pay for them, or respond to them.

You agree your Submissions will not violate third-party rights or contain unlawful, abusive, obscene, or harmful material, including malware. You are responsible for your Submissions and their accuracy.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS AND CORRECTIONS

Occasionally, site content may contain errors or omissions relating to product information, pricing, promotions, shipping charges, transit times, and availability.

We may correct errors and update information at any time without prior notice, including after an order is placed. We are not obligated to update information unless required by law.

SECTION 12 — PROHIBITED USES

You may not use the site or its content to:

• break any law or regulation
• infringe intellectual property rights
• harass, abuse, defame, discriminate, or intimidate others
• submit false or misleading information
• upload malware or interfere with site security
• collect or track others’ personal data
• spam, phish, scrape, crawl, or misuse the site

We may terminate your access for violating these prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not promise that the Service will be uninterrupted, timely, secure, or error-free.

The Service and all products delivered through the Service are provided “as is” and “as available,” unless we expressly state otherwise.

To the fullest extent permitted by law, Crystal Tears and its team, affiliates, partners, contractors, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, lost revenue, loss of data, or replacement costs) arising from your use of the Service or products.

Some jurisdictions limit liability exclusions; in those cases, liability will be limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless Crystal Tears and its affiliates, partners, officers, directors, contractors, service providers, and employees from claims or demands (including reasonable attorneys’ fees) arising from your breach of these Terms or violation of law or third-party rights.

SECTION 15 — SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will still remain in effect.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using the Service at any time. We may terminate or suspend access if we believe you violated these Terms. Any obligations and liabilities incurred before termination will survive termination.

SECTION 17 — ENTIRE AGREEMENT

These Terms, along with policies posted on this site, represent the entire agreement between you and Crystal Tears regarding use of the Service and replace prior agreements or communications.

Any ambiguities will not be interpreted against the drafting party.

SECTION 18 — GOVERNING LAW

These Terms and any separate agreements for Services will be governed by and interpreted under the laws of the United States and the state in which Crystal Tears operates, without regard to conflict-of-law rules.

SECTION 19 — PROMOTIONS AND DISCOUNTS

• Discounts may exclude certain products without notice.
• Promotions are first-come, first-served and may end at any time.
• Only one discount or promotional offer may apply per order unless stated otherwise.
• Promotional items and discounted products may be non-returnable except where required by law or if defective.
• “Up to” discounts vary by item and only apply to eligible products.
• Discounts cannot be applied retroactively.
• Shipping, packaging, and other extra charges are not included unless stated.
• Codes must be used before expiration and are non-transferable.
• For partial refunds on orders with applied discounts, refunds may be calculated proportionally.
• We are not liable for losses due to canceled, withdrawn, or unavailable promotions, or a customer’s inability to use a promotion for any reason.

SECTION 20 — BUY NOW, PAY LATER OPTIONS (IF AVAILABLE)

If we offer buy-now-pay-later services (such as Klarna or similar providers), approval and terms are determined by the provider, and eligibility may vary. These services may involve late fees or other charges depending on provider terms.

By choosing a pay-later option, you agree to the provider’s terms and any repayment obligations. If you have issues using a pay-later method, we recommend contacting the provider directly or using an alternative payment method.

SECTION 21 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check for changes. Continued use of the website after updates are posted constitutes acceptance of those changes.

SECTION 22 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to: info@crystaltearsclo.com